1. Definitions:
In these terms and conditions, unless the context species otherwise:
1.1. 'Merino' means Merino Group. (Legal entities of Merino Group under this Program are MIL and MPPL).
1.2. 'Merino eMERaldz Program' means members rewards program, owned, managed and operated by Merino, which will provide benefits and rewards to the Members.
1.3. 'Member' means architects, interior designers, acting interior designers and design consultant who have been enrolled/admitted by Merino into the program.
1.4. 'Benefit' means certain rewards and facilities that are given to a member based on pre-defined criteria.
1.5. 'Rewards' are the gifts offered by Merino, from time to time at its sole discretion, to members of the Merino eMERaldz Program against redemption of points earned by the members under the conditions set out in these Terms and Conditions.
1.6. 'Reward Points', 'Merino eMERaldz Program Points' means the points earned by a member of Merino eMERaldz program for Merino products purchase from authorized stores.
1.7. 'Merino eMERaldz Program Helpdesk' means the service/call centre for resolving members' queries in connection with or related to Merino eMERaldz Program.
2. Eligibility & Membership:
2.1. Member status and benefits of the Merino eMERaldz Program are offered at the sole discretion of Merino.
2.2. Architects, interior designers, acting interior designers, design consultants and contractors can enrol to become a part of the Merino eMERaldz Program if they fulfil the program eligibility criteria laid down by Merino, subject to approval from Merino.
2.3. Merino reserves the right to modify, edit or delete any component of the program eligibility criteria or point earning structure or the program terms at its own discretion
2.4. Any change in the name, address, constitution or other information relating to the member must be notified to the Merino eMERaldz helpdesk, in writing, within 7 days.
2.5. Merino reserves the right to refuse and cancel membership of the program without assigning any reason and without prior notification.
2.6. Membership of the program is valid till such time the program is kept active by Merino. In case the program is terminated, the same shall be informed to members via email, one month in advance.
2.7. Members permit and authorize Merino and its service partners to use their data for administrative, research and marketing purposes. Data here means member's data collected during their enrolment with Merino eMERaldz program (this does not include personal data) except situation stated in clause 2 of general terms.
2.8. Members are responsible for keeping their personal information associated with their corresponding account up-to-date including name, mobile number, email address, communication mailing address, and date of birth, by giving their detail in the prescribed format.
2.9. Architects, interior designers, acting interior designers & design consultants who are already a part of Merino Humrahi program are not eligible to register in the Merino eMERaldz program. The member has to complete the KYC formalities as per requirement of Merino.
2.10. The Company is running a few other programs of similar nature. The member hereby understands and confirms that he can participate in only one of these programs. In case, any member enrols itself for more than one programs, the company in its sole discretion, can cancel all programs memberships of such members and points earned by him shall stand cancelled.
2.11. Upon successful enrolment into the program, Member shall be deemed to have consented to all the terms and conditions mentioned herein. It is the responsibility of the Member to review the terms and conditions regularly as may be updated by Merino from time to time.
3. Reward Points & Benefits:
3.1. All members who are enrolled into the Merino eMERaldz Program by Merino are entitled to earn points, which defines the reward value earning for the members which can be redeemed for rewards that will be sent to the members in accordance with the terms and conditions specified.
3.2. All rewards related communication will be sent to the mailing address/mobile number as specified in the enrolment form.
3.3. All redeemed rewards shall be dispatched to the member directly.
3.4. On no account can the points issued in the Merino eMERaldz Program be sold by members in any manner at any point of time or be redeemed for cash or equivalent of cash. These points can only be exchanged for rewards on offer through the Merino eMERaldz program OR donated to a cause as specified in the Merino eMERaldz catalogue or charity of their choice.
3.5. Reward Value donated to a cause by Members as specified in the Merino eMERaldz program are exempt from TAX under Section 80G of the Income Tax Act. Certificate will be issued by authorised agency and Merino will not be liable for any delay.
3.6. In case of termination of membership, all points and reward value shall immediately lapse/expire.
3.7. No purchase/sale of points or benefits is permitted. The member can only earn points as per the conditions specified in the program.
3.8. No cash top-up or cash reimbursement for points or benefits will be given at any time.
3.9. Account statements containing the points and reward value earned/accrued will be available on the Mobile App of the program. The points and reward value earned will be valid till the Member is a part of the Merino eMERaldz Program or till such time the program is kept active by Merino. In case the program is terminated the same shall be informed to members via email, one month in advance.
3.10. Selection of rewards and benefits is and will be at the sole discretion of Merino. Terms are liable to change without notice.
3.11. Merino holds out no warranty and makes no representation (whether expressed or implied) about the goods and/or services manufactured/supplied by third parties that are offered as benefits to members of the program, particularly with regard to their quality or suitability for any purpose. Merino shall not be liable if the said goods/services are defective/deficient in any manner. In respect of vouchers which are part of rewards under the program, Merino shall not be liable for any hidden charges levied by the brands, if any, and concerns or issues in respect of validity of the said vouchers.
3.12. Merino will not accept responsibility for any delays in delivery of benefits.
3.13. Merino will not be responsible for benefits that are stolen, damaged or lost in transit before delivery to the Member.
3.14 Merino cannot give 100% assurance on availability of eGVs exactly as mentioned in catalogue. However, in any such case where there is price change or product is not availability, you will be offered an equivalent reward option as feasible.
3.15. All benefits offered by Merino are on a best effort basis. In case a Member is not offered a particular benefit or if Merino does not make a particular benefits available, Merino will not be liable to compensate in any way.
3.16 Eligibility for wide array of eGVs to redeem from OR for an International Trip is based on the available reward value of APEX TIER . This reward is given at the end of the financial year, as per the tier of the member. Points credited (post sales verification), as on the last day of the financial year (FY APR ‘26- MAR ‘27) will be considered to ascertain your eligibility for the Annual Reward/ International Trip. It is further clarified that verification of sale is a long process which may take a few weeks to complete. It is clearly understood by the member that the Sales Submission alone will not be considered for eligibility to this benefit and only verified sales and credited points will be considered for the benefit. Example: Sales Verified by 31st Mar’27 shall be treated as final for tier calculations. Any submissions or verification post 31st Mar’27 will not be considered.
3.17 Sales submission alone will not be considered for point credit. Only verified sales to be considered for points credit and tier calculation.
3.18 Tier calculation for the current year 2026-2027 will be based on POINTS EARNED FROM 1st APRIL 2026 to 31st MARCH 2027 .
3.19 Finance Bill, 2022, introduced a new section 194R we.f. 1st July 2022 that any benefits/gifts of value accrued/ arise and redeemed in a financial year exceeds Rs.20,000 will require to deduction tax at source @ 10% (20%, If PAN Not Available) by the person providing the benefits. Further noted that if first redemption was below the threshold limit (i.e. Rs. 20,000/-) and on further redemption, whereby cumulation of earlier & current redemption exceeds Rs. 20,000/-, then the company will require deduction of tax at sources on cumulative amount. Below listed items are illustrative in nature and not an exhaustive list which will be under tax deduction bracket.
◦ 3.19.1 Giving free samples.
◦ 3.19.2 Incentives (other than discount, rebates) such as car, TV, computers, gold coin, mobile phone, etc.
◦ 3.19.3 Sponsoring trip for recipient and their relatives upon achieving targets.
◦ 3.19.4 Free event tickets.
3.20 Merino reserves the right to review, adjust, reverse, or deduct any transaction, points, rewards value, or benefits credited to a member's account due to manual error, system error, technical glitch, data discrepancy, fraud, misuse, or any unintended or erroneous reason, without prior notice .
4. General Terms:
4.1. Merino reserves the right to withhold benefits or terminate the membership of a Member if such Member breaches any of the terms and conditions of this program. Upon such termination, all benefits standing to the credit of the Member shall automatically expire without the member being entitled for any compensation thereof and the Member shall be barred from future membership.
4.2. Merino reserves the right to add, modify, delete or otherwise change the terms and conditions at any time.
4.3. Merino may disclose personal/professional data relating to members to any affiliate/ associates/partners'/group companies/agent/sub-contractor of Merino and/or to any person or entity for developing or communicating any offers or services or professional use and to the extent required to be disclosed by operation of law, any regulatory authority or requirement of any court or other competent authority. Member hereby unconditionally permits such disclosures.
4.4. The program and any benefit, offering or the like relating to the program shall not constitute or be deemed to constitute a contract or otherwise establish a contractual relationship between Merino and any Member.
4.5. Nothing herein is intended to or shall be construed as creating or establishing any agency, partnership or joint venture relationship between Merino and the member or Service Partners.
4.6. Members shall be responsible for keeping themselves aware of the updating in the program rules, their entitlements. Members should login to the Mobile App at least once a week to know the latest updates and events.
4.7. All communication and benefits shall be sent by email or handed over to members at the address existing with Merino. Merino and/or its Service Partners shall not be liable for the failure of any communication to reach the Member, it shall be the responsibility of the Member to inform Merino about any change in address and Merino bears no responsibility for communication lost or not received.
4.8. Members confirm that by participating in this program, they are not in breach of any code of conduct or law pertaining to them nor are they violating breaching any of its obligations by registering under this program.
4.9. Merino reserves the right to conduct regular audits on participating Members to verify eligibility and compliance with the terms of the Program. In case of non-compliance, Merino may decide to remove the Member from the program at their sole discretion, without any entitlement of the Member to any reward or any refund or alternative compensation. Such right of audit includes the right to:
◦ 4.9.1. Audit information and documents relating to the purchase of qualifying products to ensure compliance with the terms of the program.
◦ 4.9.2. Audit information and documents relating to the award, redemption and consumption of any and all tokens or rewards to ensure compliance with the terms of the program.
◦ 4.9.3. Audit information and documents relating to the eligibility of an Architect/Interior Designer to participate in the program.
4.10. All communication will be deemed to have been received by the Member within 5 working days of dispatch of the communication if sent by registered post or courier. All e-mails will be deemed to deliver on same day if sent by Merino to the Member at the Member's registered email ID. All communication by the member to Merino shall be deemed to have been received on actual receipt.
4.11. The Member acknowledges that it will receive SMSs / e-mails regarding various updates related to program time to time from the Company. The member hereby gives its unconditional consent to Company to send SMS / e-mails regarding various updates/information related to this program and/or other schemes of the Company.
4.12. Merino shall not be responsible for any tax liability (imposed by any tax authority) arising out of action initiated or not initiated by the Member under this program.
4.13. Member, shall always keep indemnify, defend and hold Merino, its Affiliates, and their respective officers, directors, employees and agents harmless, from and against any claims, demands, causes of action, debts or liability, costs and expenses, including, without limitation, attorney's fees, based upon or relating to a third party claim against Merino arising from any action or inaction of Member. Member agrees to indemnify Merino, its Affiliates, and their respective officers, directors, employees and agents for any liability or expense due to claims for personal injury or damage to property arising out of the fault or negligence of the Member.
4.14. Merino or its representatives shall not be liable to the Member for any indirect, special, incidental or consequential damages or lost Prots arising out of or relating to this program, even if the Member has been informed in advance of the possibility of such damages.
4.15. Member acknowledge and confirm that Merino is the exclusive owner or licensee of the trademarks, service marks, trade names, logos, and copyrighted or copyrightable materials of Merino and other marks shared during the program with its members. Members shall use this mark only to the extent allowed in the program by Merino and not otherwise. The member shall never, directly or indirectly, interfere with, or claim ownership of these trademarks.
4.16. In the event of any dispute in connection with the program and the interpretation of any terms and conditions of this program, Merino's decision shall final and binding. The program shall be governed by the laws of India and all disputes will be subject to the exclusive jurisdiction of courts in Delhi.
4.17. The terms and conditions mentioned herein, in a language other than English, is solely for the purpose of convenience only and in case of any dispute regarding the same, the terms and conditions in English will be nil and binding and will prevail over the terms and conditions printed in any other language. The terms and conditions in English can be requested for at any time.
5. Rewards Value Validity:
5.1. Reward value earned within the Merino eMERaldz Program for particular financial year has to be redeemed by next financial year. However, please note that Merino reserves the right to modify, edit, or lapse the reward value earned under the program terms at its own discretion. Reward value lapsing will be informed.
